Return & Refund Policy

Last updated: September 2026

Thank you for choosing AnayaVeda. We take immense pride in the purity, authenticity, and quality of our botanical hair care formulations. Please review our refund and return policy below before placing an order.

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1. Hygiene & Safety Policy (Non-Returnable Items)

Due to the personal care and organic nature of our products, opened, unsealed, or used items cannot be returned or exchanged. This policy is strictly maintained to guarantee safety and hygiene standards for all our customers.

2. Eligibility for Replacement or Refund

We gladly offer a full replacement or refund under the following conditions:

• Damaged in Transit: The bottle, cap, or packaging arrived broken or severely leaking.
• Incorrect Product Delivered: You received a different item from what you ordered.
• Missing Items: An item from your order was missing in the parcel.

3. Reporting Window & Process

To report an issue with your delivery, please follow these steps within 48 hours of package delivery:

• Send an email to support@anayaveda.com or reach out on our support WhatsApp number.
• Include your Order ID, contact details, and a clear photo or unboxing video showing the damaged or incorrect item.
• Our team will inspect the details and respond within 24–48 business hours with the next steps.

4. Refund Process & Timelines

Once your claim is approved:

• Prepaid Orders (UPI / Cards / Netbanking): The refund amount will be credited back to your original payment method within 5–7 business days.
• Cash on Delivery (COD) Orders: We will request your bank account details or UPI ID to initiate a direct bank transfer within 5 business days.
• If you opt for a replacement instead, the fresh product will be dispatched at no extra shipping cost.

5. Order Cancellation

You can request order cancellation before the parcel is handed over to our courier partner. Once the parcel is dispatched and a tracking number is generated, the order cannot be canceled.

6. Contact Customer Support

If you have any questions or need help with a recent order, please connect with us: